Privacy Policy
How we collect, use, and protect your personal information
Our Commitment to Privacy
tilenquora respects your privacy and is committed to protecting personal information you share with us. This privacy policy explains what information we collect, how we use it, how we protect it, and your rights regarding your personal data. We comply with the Privacy Act 1988 and Australian Privacy Principles governing the handling of personal information.
By using our website or engaging our services, you consent to the collection, use, and disclosure of your personal information as described in this policy. If you do not agree with these practices, please do not use our website or services. We recommend reading this policy carefully to understand how your information is managed.
Information We Collect
We collect various types of personal information necessary to provide financial planning services and operate our website effectively. Information collection occurs through direct interactions, automated technologies, and third-party sources as described below. We only collect information necessary for legitimate business purposes and service delivery.
Information You Provide Directly
- • Contact details including name, email address, phone number, mailing address, and preferred communication methods you provide when inquiring about services.
- • Financial information including income sources, assets, liabilities, superannuation details, insurance policies, investment accounts, and other financial data shared during consultations.
- • Personal details including date of birth, family circumstances, employment information, health status affecting financial planning, and beneficiary designations.
- • Identification documents including driver's license, passport, or other identification required for verification purposes and compliance with regulatory obligations.
- • Communication content including messages sent through contact forms, emails, phone conversations, and notes from meetings documenting your goals, concerns, and preferences.
Information Collected Automatically
- • Technical data including IP address, browser type, operating system, device information, and referring URLs when you visit our website.
- • Usage information including pages viewed, time spent on pages, links clicked, and navigation patterns through our website.
- • Cookie data including preferences, session identifiers, and tracking information used to enhance website functionality and user experience.
- • Location information derived from IP addresses to provide relevant content and comply with jurisdictional requirements for service delivery.
- • Performance data including website loading times, errors encountered, and technical issues affecting your experience on our platform.
How We Use Information
Personal information collected is used for legitimate business purposes related to providing financial planning services, maintaining our website, and communicating with you. We do not sell your personal information to third parties. Primary uses of your information include:
- • Providing financial planning services including analysis, strategy development, recommendations, implementation support, and ongoing reviews as requested.
- • Communicating about your inquiries, scheduling consultations, discussing strategies, providing updates, and maintaining our professional relationship.
- • Improving services through analysis of client needs, feedback evaluation, service enhancement initiatives, and development of better solutions.
- • Complying with legal obligations including regulatory reporting, identity verification, record keeping, and responding to lawful requests from authorities.
- • Website operation including maintaining functionality, troubleshooting technical issues, analyzing usage patterns, and enhancing user experience.
- • Security purposes including protecting against fraud, unauthorized access, data breaches, and other security threats to our systems and client information.
- • Marketing communications including newsletters, service updates, and information about offerings, which you can opt out of at any time.
Our Commitment: We use your information only for purposes consistent with the reason it was collected or as permitted by law. We do not use personal information for purposes incompatible with original collection purposes without obtaining your consent.
Information Sharing Practices
We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information with trusted service providers, professional advisors, and regulatory authorities only when necessary for legitimate business purposes and with appropriate safeguards to protect your privacy.
Service Providers
We engage third-party service providers to assist with business operations including technology platforms, data storage, payment processing, communications, and administrative functions. These providers are contractually obligated to protect your information and use it only for purposes we specify. We select providers carefully based on their security practices and privacy commitments.
Legal Obligations
We may disclose personal information when required by law, court order, government request, or regulatory obligation. This includes compliance with financial services regulations, tax reporting requirements, and responses to lawful requests from law enforcement or government agencies.
Anonymized Data
We may share aggregated or anonymized information that does not identify you personally for research, analysis, reporting, or business purposes. Such information cannot be used to identify individual clients.
Your Privacy Rights
Under Australian privacy law, you have specific rights regarding your personal information. We respect these rights and provide mechanisms for exercising them. You may contact us anytime to exercise your rights or raise privacy concerns.
- • Access right to request copies of personal information we hold about you and receive information about how it's used.
- • Correction right to request correction of inaccurate, outdated, or incomplete personal information we maintain about you.
- • Deletion right to request deletion of your personal information in certain circumstances, subject to legal retention requirements.
- • Portability right to receive your personal information in structured, commonly used format for transfer to another service provider.
- • Objection right to object to processing of your personal information for direct marketing or other purposes in certain circumstances.
- • Restriction right to request limitation on how we use your personal information in specific circumstances pending resolution of concerns.
To exercise these rights, contact us using details provided at the end of this policy. We respond to requests within reasonable timeframes as required by law. We may need to verify your identity before processing certain requests to protect your information security.
Information Security
We implement comprehensive security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our security practices include technical, administrative, and physical safeguards appropriate to the sensitivity of information we handle. While we strive to protect your data, no security system is completely impenetrable.
Technical Security Measures
- • Encryption of sensitive data during transmission and storage using industry-standard encryption protocols to prevent unauthorized interception.
- • Secure servers with firewalls, intrusion detection systems, and regular security updates to protect against cyber threats and vulnerabilities.
- • Access controls including password protection, multi-factor authentication, and role-based permissions limiting access to authorized personnel only.
- • Regular security audits, vulnerability assessments, and penetration testing to identify and address potential security weaknesses proactively.
Organizational Security Measures
- • Employee training on privacy obligations, data handling procedures, and security best practices to ensure proper information management.
- • Confidentiality agreements requiring all staff and contractors to protect client information and maintain confidentiality in all circumstances.
- • Data breach response procedures to detect, respond to, and mitigate security incidents promptly and notify affected individuals as required.
- • Regular policy reviews to ensure security practices remain current with evolving threats, technologies, and regulatory requirements.
Data Retention
We retain personal information only as long as necessary for purposes it was collected or as required by law. Retention periods vary depending on information type, legal requirements, and business needs. We securely delete or anonymize information when no longer required.
- • Active client records maintained for duration of service relationship plus seven years as required by financial services regulations.
- • Inquiry information from potential clients who do not engage services retained for two years then securely deleted.
- • Communication records including emails and meeting notes retained for seven years for compliance and service quality purposes.
- • Financial documents and analysis records retained for seven years after service relationship ends as required by law.
- • Marketing communication preferences and contact information retained until you unsubscribe or request deletion.
You may request earlier deletion of your information in certain circumstances, subject to our legal obligations to retain records for regulatory compliance.
International Data Transfers
Your personal information is primarily stored and processed within Australia. We may use service providers located overseas for specific functions such as cloud storage or technology platforms. When transferring information internationally, we ensure appropriate safeguards protect your data consistent with Australian privacy requirements.
- • We conduct due diligence on overseas service providers to ensure adequate privacy protections and security measures.
- • Contractual agreements with overseas providers include data protection obligations consistent with Australian Privacy Principles.
- • We select countries with privacy laws comparable to Australia or implement additional safeguards where necessary.
- • You may contact us for information about specific countries where your data may be transferred.
Cookies and Tracking
Our website uses cookies and similar tracking technologies to enhance functionality, analyze usage, and improve user experience. Cookies are small text files stored on your device when you visit websites. We use both session cookies that expire when you close your browser and persistent cookies that remain until deleted.
Types of Cookies
- • Essential cookies necessary for website operation including navigation, security features, and access to protected areas.
- • Performance cookies collecting anonymous usage data to understand how visitors interact with our website for improvement purposes.
- • Personalization cookies remembering your preferences including language settings, region, and customization choices.
- • Functionality cookies enabling enhanced features and personalization based on your website interaction patterns.
You can control cookie preferences through browser settings. Blocking certain cookies may affect website functionality and user experience. For detailed information, see our Cookie Policy.
Policy Updates
We may update this privacy policy periodically to reflect changes in practices, technologies, legal requirements, or business operations. Changes become effective when posted to this website with an updated revision date. Material changes may be communicated through additional notices as appropriate.
- • Updated revision date at the bottom of this policy indicates when changes were made.
- • Significant changes affecting your rights or how we handle information may be communicated via email to registered clients.
- • Continued use of our website or services after changes constitutes acceptance of updated privacy practices.
- • We recommend reviewing this policy periodically to stay informed about how we protect your information.
If you disagree with changes, you may discontinue using our services and request deletion of your information subject to legal retention requirements.
Contact Us
If you have questions, concerns, or complaints about this privacy policy or our information handling practices, please contact us. We take privacy concerns seriously and will investigate and respond to inquiries promptly.
tilenquora
Level 4, 55 Southbank Boulevard, Southbank, VIC 3006 Australia
Phone: +61 7 0019 8390
Email: content@tilenquora.sbs
This privacy policy was last updated on October 5, 2025
This policy is effective as of October 5, 2025